Materials Manufacturing Plant  |  Machinery Installation

Challenge:
One of our customer solutions advisors was contacted by the plant manager of a materials manufacturing plant. A production line motor had failed and a new one was being delivered the next day, and he needed the installation completed immediately to avoid downtime. Adding to the challenge, none of our partners were not on their approved contractor list at that point in time. The manager understood that this was a quick-turn job on a Saturday and was not going to be easy to source – so he came to us.

Solution:
We spoke to several of our partners and we found a contractor willing to do the work. They valued the opportunity to connect with a new facility and wanted a chance to get their foot in the door. We made the introduction, and workers were on-site when the new motor arrived Saturday afternoon. By that evening, the motor had been replaced and the customer was back up and running.

Conclusion:
The plant manager was very happy with the quick results, and with the contractor’s skills and professionalism. Since this first project together, the customer and the contractor have formed a strong relationship. When there is an urgent project or emergency maintenance, they call their go-to horse.